We offer a 30-day return policy from the date of delivery.
To be eligible for a return:
- Items must be unused and in their original packaging
- Items must be in a resalable condition
How to Request a return
Before returning any item, you must contact us to request approval.
This allows us to:
- Confirm eligibility
- Provide return instructions
- Expect your return and process it quickly
Returns sent without prior contact may be delayed or refused.
Return costs
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we are not responsible for items lost in transit.
Faulty or incorrect items
If your item is faulty, damaged or incorrect:
- Please contact us before returning the item
- Include your order number and a description (photos if possible) send to sales@lincolnboxingco.co.uk
If confirmed, we will:
- Cover return shipping costs
- Offer a replacement or full refund
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Refunds are typically processed within 3-5 business days after approval
- Refunds will be processed to your original payment method
- Please allow a few business days for the funds to appear
Non-returnable items
We do not accept returns for:
- Items that have been used or worn
- Items not in original condition or packaging
- Any items returned without prior approval
Our Promise
We aim to make returns as simple and hassle-free as possible while maintaining fair policies for all customers.
If you have any questions about your return, please contact us and we’ll be happy to help – sales@lincolnboxingco.co.uk